Without a dedicated purchasing department, AMES Electrical Consulting found itself facing a significant challenge: how could the company stay on schedule and remain competitive when their supply vendors constantly missed deadlines and blundered crucial business opportunities?
AMES’ panel shop and field service departments rely on parts arriving on time for jobs and need quick turnarounds for RFQs and order acknowledgment. Frustrated that vendors were taking too long to respond, and knowing that their success depended on being fast and nimble, AMES turned to HESCO.
“With other vendors, we were used to calling inside sales and leaving a voicemail to call us as quickly as possible, only to hear from the vendor two to three days later,” said Randy Ames, owner of the New England-based control systems integrator. “When we call HESCO customer service, someone actually answers the phone the majority of the time. If we do leave a voicemail, the call is returned within the hour.”