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Services & Support

Industrial Automation Services & Support

As an authorized Rockwell Automation distributor, HESCO offers a broad portfolio of service and support programs designed to optimize our customers’ ROI on their automation investments. With more than 80 years of experience serving OEMs, System Integrators, and End Users, HESCO has the knowledge and resources required to deliver the high quality service and support that our customers expect. Unlike many distributors, HESCO is highly focused on the industrial automation market and has built a reputation for excellent performance, highly skilled employees, and an un-wavering commitment to customer service and satisfaction. Our Rocky Hill, Connecticut facility is home to more than 50 professionals and 35,000 square feet of office, warehouse and manufacturing facilities. In addition to Allen Bradley, HESCO stocks and supports other leading automation brands including: Hoffman, Panduit, Thomas & Betts, Sola/HD, ACME, Mersen, Hammond Power Solutions, and others.

Maximize Uptime & Productivity

Maximum uptime and productivity are dependent on the reliability of your equipment, the availability of parts and services, and the knowledge and capability of your employees. HESCO Offers products, solutions, support, and services for the following industrial automation products:

    Process Automation Systems (PAS)
    Programmable Logic Controls (PLC)

Automation Uptime

Human Machine Interfaces (HMI)

    Power & Drives Systems

Motion Controls

Ethernet Networks & Devices

    Industrial Controls & Components

Motor Control Centers (MCC)

    Safety Products & Systems
    Enclosures & Cabinets
    Control Panels, Cable Assemblies, & Prototypes

Parts & Repair Services

Emergency Delivery Services

HESCO is pleased to offer the following parts and repair services:

    Emergency Spare Parts Delivery
    Parts Repair and Exchange Contracts
    On-Site Vendor Managed Inventories (VMI)
    Parts Management Agreements (PMA)
    Extended Warranty Programs

Field Service

Working closely with Rockwell Automation, HESCO provides world class factory certified field service capability throughout the region.

    Emergency Call-Out Service (24x7x365)
    Block of Time Service Agreements
    Annual Service Agreements
    Project Services
    Implementation & Start-up Services
    Safety Audits & Arc Flash Analysis
    Power & Energy Audits

Telephone & Remote Support

In addition to our in-house technical and support professionals HESCO provides our customers with the ability to utilize the Rockwell Automation TechConnect service. This program offers three distinct levels of support:

    Level 1 – Product Support
    Level 2 – System Support
    Level 3 – Application Support

Each level offers unlimited 24 hour access to product or system specialists who are fully trained and qualified to help resolve even the most difficult problems quickly and efficiently.

For help or more information contact HESCO

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