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Onsite Services

Industrial Automation ServicesFrom start-up to conversions, Rockwell Automation has the technical expertise to help you increase uptime and optimize equipment performance. Our global network of field service professionals can perform services on both Rockwell Automation and non-Rockwell Automation products.

Available on an as-needed, scheduled, or full-time basis, we help you meet your specific needs throughout the lifecycle of your maintenance strategy.


Callout Services 

Day or night, Rockwell Automation field service professionals across the globe are available for dispatch on an as needed basis to help troubleshoot and resolve unplanned downtime events, problems affecting critical operations and other automation-related issues. Callout Services are billed on a time and material basis.

Benefits and features:

  • 24×7 breakdown support
  • Assistance for startup, special projects, and peak workloads
  • Production problem resolution
  • Technical support during maintenance activity
  • Factory-trained engineers with skills matched to your application or problem

Block of Time for Callout Services 

By prepurchasing Callout Services you will have the flexibility to get predictive and emergency projects done without the need to cut additional purchase orders or get approvals. This contract an be used for a variety of services including

  • Troubleshooting and repair (emergency and non-emergency)
  • Drive Calibration
  • On-the-job training
  • Equipment program backup
  • Engineering assistance related to system start-up
  • Grounding checks


Preventive Maintenance Service Agreement 

Reaching your plant wide goals for production and downtime require the need to keep critical assets running at their top efficiency. But not all companies today have the resources to develop a robust in-house program for preventive maintenance.

A Rockwell Automation Preventive Maintenance Agreement provides maintenance services to meet the needs of the entire plant. Coverage can include drives, motion systems, programmable controllers, networks, and software.

In addition to providing regularly scheduled preventive maintenance service visits, your Rockwell Automation Preventive Maintenance Service Agreement includes a full-service warranty for every piece of equipment covered by your agreement.

For more information or help contact HESCO







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