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Remote Support

Quickly Resolve Production Issues and Get the Most from Your Assets

Whether you need help solving your biggest production problems or want to improve operations, we are here for you. Our remote support services can help optimize control system performance, improve Overall Equipment Effectiveness (OEE), and reduce maintenance costs. We can also help identify and fix issues before they occur, fill skills gaps, and retain knowledge for new workers.

Rockwell Automation TechConnect support contracts are available with various levels of support that can be tailored to the specific requirements your business may have for support. TechConnect Support contracts can support your day-to-day operational tasks by providing knowledgeable resources to optimize your production, in addition to offering support during unexpected failures.

HESCO can assist you in evaluating which options make sense to meet the needs of your business and your staff.

Global support options range from convenient phone, email and web support to comprehensive System support, customizable Application support, to continuous monitoring, alarming and remediation.

Application support options give access to support engineers that can duplicate your equipment configuration and provide real time diagnostics and support.


TechConnect Global Capabilities Video


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Tech Connect support levels

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